Privacy Policy for Velocity Record Retrievals

1. Information We Collect

We collect personal information and business-related details necessary to operate our services, including your name, email address, phone number, firm name, and other business details you provide when contacting us or submitting requests. We also collect usage data about how visitors interact with our website and portal, along with communication records relating to record retrieval requests, support conversations, and operational updates.

2. How We Use Your Information

We use the information we collect to provide record retrieval services, manage request workflows, communicate with you about active requests, respond to support inquiries, improve our services, and send SMS notifications about request status when you have provided consent to receive those messages.

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from Velocity Record Retrievals related to your record retrieval requests. Message frequency varies. Message and data rates may apply. Text STOP to opt out at any time. Text HELP for assistance.

4. Information Sharing

We may share information with service providers and partners only as needed to operate our retrieval services, maintain our systems, and fulfill legal or compliance obligations. We do not sell your personal information. SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, and privacy-conscious handling of sensitive documents. Our operational practices are designed to support HIPAA-aware workflows and limit access to authorized personnel only.

6. Your Rights

You may request access to the personal information we maintain about you, ask us to correct inaccurate data, request deletion where appropriate, or opt out of certain communications. You may also opt out of SMS messages at any time by replying STOP.

7. Contact Us